Casoola customer support is available 24 hours a day, seven days a week. Players can contact the support team through live chat, email or telephone. Additional communication channels may be available to VIP members.
Live Chat
- Availability: 24/7
- Location: Casoola website
- Response method: Direct conversation with a support agent
Live chat is the fastest contact method. Players can open it by selecting the chat or Help Centre icon on the Casoola website. The service is accessible through desktop and mobile browsers.
General customer support: support@casoolabet
Email can be used for account enquiries, written complaints and cases that require screenshots or supporting documents. Players should include their registered email address and any relevant transaction, game-round or bet reference.
Telephone Support
International telephone number: +356 2778 2825
The international number is published in multiple Casoola directories and reviews. Calls from outside Malta may be charged at international rates. The UK number has been associated with the previous UK-facing version of Casoola and may not be available from every country.
WhatsApp and Telegram
VIP players may receive access to a personal account manager through:
- WhatsApp;
- Telegram;
- direct VIP messaging.
Casoola does not publish one universal WhatsApp number or Telegram username for all players. Where this service is offered, the personal manager’s direct contact details are provided privately after the player qualifies for VIP assistance.
VIP Support
Members of the Casoola VIP programme may be assigned a dedicated manager. Depending on the player’s status and country, communication may be available by:
- direct email;
- telephone;
- WhatsApp;
- Telegram;
- priority live chat.
VIP contact details are normally supplied directly through the account or by an authorised Casoola representative.
Help Centre and FAQ
The Help Centre is accessible through the Casoola website and contains answers to common questions. Players can use it before opening a direct support request.
Available sections may include:
- account access;
- verification;
- deposits and withdrawals;
- casino games;
- sports betting;
- bonuses and promotions;
- technical assistance;
- responsible gambling.
Social Media
Casoola may maintain pages on common social platforms, including:
- Facebook;
- Instagram;
- X;
- YouTube;
- Telegram.
Social media can be used for general announcements, promotions and platform updates. Players should not send passwords, complete payment details or identity documents through public comments or unofficial private messages.
Contact Summary
| Contact method | Details |
| Live Chat | Available on the Casoola website 24/7 |
| [email protected] | |
| Alternative Email | [email protected] |
| International Phone | +356 2778 2825 |
| UK Phone | 0800 029 4558 |
| Available through an assigned VIP manager | |
| Telegram | Available through an assigned VIP manager |
| VIP Support | Personal manager and priority communication |
| Help Centre | FAQ and self-service articles |
| Social Media | General announcements and updates |
For account security, players should contact Casoola through the website, published email addresses or telephone numbers and should never disclose their full password, PIN, CVV or one-time security code.