Privacy Notice

Casoola » Privacy Notice

1. Purpose of this Notice

This Privacy Notice explains how Casoola collects, uses, stores, protects and shares personal information when users visit the website, create an account or use the casino and sports betting services.

References to “Casoola”, “we”, “us” or “our” in this Notice refer to the entity responsible for operating the platform and processing personal data in connection with its services.

By accessing Casoola or using an account, the user acknowledges that personal information may be processed in accordance with this Notice. Where consent is required by applicable law, Casoola will request it separately.

Casoola aims to process personal data lawfully, fairly and transparently. Information is collected only for defined purposes and is limited to what is reasonably necessary for operating the platform, protecting users and meeting legal or regulatory obligations.

2. Personal Information We Collect

The type of information collected depends on how the user interacts with Casoola.

Identity Information

Casoola may collect:

  • full name;
  • date of birth;
  • nationality;
  • country of residence;
  • gender, where required;
  • government-issued identification number;
  • passport, identity card or driving licence details;
  • copies of identity documents;
  • photograph, selfie or video verification;
  • signature;
  • information used to confirm age and identity.

Contact Information

We may process:

  • email address;
  • telephone number;
  • residential address;
  • city;
  • region or state;
  • postal code;
  • country;
  • preferred communication language.

Account Information

Information connected with a Casoola account may include:

  • username;
  • encrypted password;
  • registration date;
  • selected account currency;
  • communication preferences;
  • security settings;
  • verification status;
  • account restrictions;
  • login history;
  • records of account changes;
  • customer support references.

Financial and Transaction Information

Casoola may collect information relating to:

  • deposits and withdrawals;
  • transaction amounts;
  • currencies;
  • payment methods;
  • payment dates;
  • transaction references;
  • partially masked card or bank details;
  • cryptocurrency wallet information;
  • payment account ownership;
  • source of funds;
  • source of wealth;
  • documents supporting financial activity.

Full payment card details may be processed directly by external payment providers and may not be stored by Casoola.

Gaming and Betting Information

We may record:

  • casino games played;
  • sports bets placed;
  • stake amounts;
  • odds;
  • wins and losses;
  • game round references;
  • betting markets;
  • bonus activity;
  • session duration;
  • betting frequency;
  • account balance history;
  • cancelled, rejected or unsettled bets.

Technical Information

Casoola may automatically collect:

  • IP address;
  • browser type;
  • operating system;
  • device type;
  • device identifiers;
  • screen resolution;
  • language settings;
  • access date and time;
  • approximate location;
  • referral source;
  • website activity;
  • error logs;
  • security logs;
  • cookies and similar technology data.

Communication Information

When a user contacts customer support, Casoola may retain:

  • live chat transcripts;
  • email correspondence;
  • telephone call records, where recording is permitted;
  • complaint details;
  • submitted screenshots;
  • supporting documents;
  • internal notes relating to the enquiry.

3. How We Use Personal Information

Casoola may use personal information to:

  • create and manage user accounts;
  • confirm identity and legal age;
  • authenticate account access;
  • provide casino and sports betting services;
  • process deposits and withdrawals;
  • verify ownership of payment methods;
  • calculate and settle bets;
  • maintain transaction and gaming records;
  • respond to customer support requests;
  • investigate technical incidents;
  • detect duplicate or fraudulent accounts;
  • prevent unauthorised access;
  • monitor suspicious transactions;
  • comply with anti-money laundering requirements;
  • apply account restrictions and responsible gaming measures;
  • investigate breaches of platform rules;
  • resolve disputes and complaints;
  • improve website performance;
  • analyse user behaviour and service usage;
  • personalise account content;
  • send service-related communications;
  • maintain legal and financial records;
  • protect Casoola’s legal rights.

Personal data will not be used for purposes that are incompatible with the reason for which it was originally collected unless another lawful basis applies.

4. Legal Grounds for Processing

Depending on the circumstances, Casoola may process personal information because:

  • it is necessary to perform the contract with the user;
  • it is required to comply with legal or regulatory obligations;
  • the user has provided consent;
  • Casoola has a legitimate interest in operating and protecting the platform;
  • processing is necessary to prevent fraud or financial crime;
  • processing is required to establish, exercise or defend legal claims;
  • processing is necessary to protect the rights and security of users or third parties.

Where processing relies on consent, the user may withdraw that consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

5. Identity Verification and Compliance Checks

Casoola may request additional documents and information to confirm identity, age, address, payment method ownership or source of funds.

Verification may involve:

  • document authenticity checks;
  • comparison of identity data;
  • facial comparison;
  • biometric verification, where legally permitted;
  • database screening;
  • sanctions and politically exposed person checks;
  • risk assessment;
  • fraud detection;
  • transaction monitoring.

These checks may be completed by Casoola or by specialist third-party providers.

Failure to provide requested documents may result in account restrictions, delayed withdrawals or account closure.

6. Sharing Personal Information

Casoola may share personal information only where necessary with:

  • payment processors;
  • banks and financial institutions;
  • cryptocurrency service providers;
  • identity verification companies;
  • fraud prevention services;
  • casino game suppliers;
  • sportsbook and sports data providers;
  • hosting and cloud service providers;
  • cybersecurity specialists;
  • analytics providers;
  • customer support platforms;
  • professional advisers;
  • auditors;
  • group or affiliated companies;
  • regulators;
  • law enforcement agencies;
  • courts and public authorities.

Recipients are expected to use personal data only for the purpose for which it was shared and to apply appropriate security and confidentiality measures.

Casoola does not sell personal information to third parties.

7. International Data Transfers

Casoola operates internationally and may use service providers located in different countries. Personal information may therefore be transferred outside the user’s country of residence.

Data protection standards may differ between jurisdictions. Where required, Casoola may use safeguards such as contractual protections, access controls, security assessments and data minimisation measures.

Only information necessary for the relevant service should be transferred.

8. Data Retention

Personal information is retained for as long as necessary to:

  • provide services;
  • maintain an active account;
  • meet legal and regulatory obligations;
  • prevent fraud;
  • complete financial audits;
  • investigate complaints;
  • enforce restrictions;
  • resolve disputes;
  • respond to authorities;
  • defend legal claims.

Certain records may remain stored after an account is closed. These may include identity verification records, financial transactions, betting history, account restrictions and communications connected with disputes or compliance reviews.

When information is no longer required, it may be securely deleted, anonymised or restricted from further use.

9. Data Security

Casoola applies technical and organisational measures intended to protect personal information from:

  • unauthorised access;
  • accidental loss;
  • destruction;
  • alteration;
  • misuse;
  • unlawful disclosure;
  • cyberattacks.

Security measures may include encryption, restricted access, authentication controls, firewalls, monitoring systems, backups and internal confidentiality procedures.

Access to personal data is limited to authorised personnel and service providers who require it for legitimate operational purposes.

No internet-based system can guarantee absolute security. Users must also protect their account credentials and avoid sharing passwords or one-time security codes.

10. Automated Monitoring and Decision-Making

Casoola may use automated systems to identify unusual behaviour, suspected fraud, payment risk, account duplication or possible violations of platform rules.

These systems may analyse:

  • account activity;
  • transaction patterns;
  • device information;
  • IP addresses;
  • location indicators;
  • login behaviour;
  • betting activity;
  • links between accounts.

Automated alerts may lead to manual review, account restrictions or requests for additional information.

Where required by applicable law, users may request human review of decisions that significantly affect them.

11. Marketing Communications

Casoola may send promotional messages where the user has consented or where another lawful basis permits this.

Marketing may include:

  • bonus offers;
  • free spins;
  • sportsbook promotions;
  • cashback campaigns;
  • platform updates;
  • loyalty offers.

Users can normally change marketing preferences through account settings or by using the unsubscribe option in a message.

Opting out of marketing does not prevent Casoola from sending essential service, security or account communications.

12. User Rights

Depending on applicable law, users may have the right to:

  • access their personal data;
  • request correction of inaccurate information;
  • request deletion of certain data;
  • restrict processing;
  • object to particular uses;
  • withdraw consent;
  • request data portability;
  • obtain information about data recipients;
  • challenge certain automated decisions;
  • submit a complaint to a competent authority.

Some requests may be limited where Casoola is legally required to retain information or where processing is necessary for fraud prevention, financial record keeping, dispute resolution or legal claims.

Identity verification may be required before a request is processed.

13. Protection of Minors

Casoola services are intended only for users who meet the minimum legal gambling age applicable in their jurisdiction.

Casoola does not knowingly collect personal information from minors. If an underage account is identified, access may be blocked and the account closed.

Certain information may be retained to prevent further registrations and to meet legal or security obligations.

14. Changes to this Notice

Casoola may update this Privacy Notice to reflect changes in its services, technology, business practices or legal obligations.

The revised version becomes effective when published. Significant changes may also be communicated through the platform or by email.

Users should review this Notice periodically to remain informed about how their information is processed.

15. Acceptance

By continuing to access or use Casoola, the user acknowledges the processing of personal information in accordance with the current version of this Privacy Notice, subject to any rights that cannot lawfully be limited.